Privacy Policy
PANDANET Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains the types of information we receive and collect from you and how we use such information.
Registration Information
To use the service provided on this website (“Service”), you are required to complete a user registration process. As part of this process, we ask you to provide the following information (“Registration Information”). Users who only access or browse this website are not required to provide Registration Information.
Information you provide:
Member ID
User ID
Email address
Password
Requested rank
Nationality
Date of birth
Gender
Registration Information is used only for the following purposes:
1. To fulfill our contractual obligations to you
2. To notify you of administrative matters related to the Service (e.g., account-related communications)
3. To process your payments for the Service through financial institutions or payment providers
4. To complete purchase transactions related to the Service, including payment processing, purchase-related communications, and related customer service
5. To respond to your inquiries, requests, password retrieval requests, and technical support needs
6. To provide email-based services such as newsletters of game records with professional commentaries
7. To deliver information, newsletters, marketing communications, publications, and other content that we believe may be beneficial to you through various channels
8. To verify your identity and conduct appropriate checks to prevent and detect fraud
9. To maintain, analyze, and improve the functionality of the Service
10. To manage and operate our business
11. To research and develop new products and services
Log Files
Like many websites, this website and the Service use log files. These log files include certain information such as Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, number of clicks, and browsing patterns. This information is used for trend analysis, managing the website, tracking users’ movement on the website, and gathering demographic information.
To ensure fair gameplay on the site, logs may also include information necessary to identify duplicate accounts, such as specific browser or screen configuration details.
Credit Card Information
For payments related to the Service, your purchase period and payment amount are recorded. However, your credit card details are not stored. All payment processing and security measures are handled by our payment partner, Stripe. For details regarding data retention and other privacy practices, please refer to Stripe’s Privacy Policy.
Chat Content
We record chat communications between users in order to enforce the policy of our Terms of Use regarding misuse of the chat function.
Cookies
We use the following cookies to store information about your preferences, record user-specific information about pages you access or visit, and customize website content based on your browser type or other information you send via your browser. These cookies are essential for providing this website and the Service. You can block or delete some or all cookies through your browser settings. However, doing so may limit the available functionality of this website and the Service or cause certain pages not to display properly.
| Name | Provider | Information Collected | Purpose |
| UI State Cookie | PANDANET Inc. | Flags indicating display state (e.g., whether the sidebar is open or closed) (which do not directly identify individuals) | Improve usability of screen display |
| Consent Management Cookie | PANDANET Inc. | Cookie consent status (which does not directly identify individuals) | Store and display consent status; record consent |
| Essential Payment Cookie (Stripe Payment) | Stripe, Inc. | Session identifiers, checkout status, and security-related data necessary for payment processing | Provide payment processing, authentication, security, and fraud prevention |
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy. We may retain and use your information to the extent necessary to comply with our legal obligations (for example, to comply with applicable laws), resolve disputes, or enforce legal agreements and policies, or until instructed otherwise by you in a manner consistent with your legal rights (and our legal obligations) under the GDPR and other applicable laws.
Sharing with Third Parties
We do not share your information with third parties without your prior consent, except as required for data processing by third-party service providers, in connection with the transfer of the business related to the Service to a third party through a merger or acquisition or other transfer of business, or as otherwise permitted by applicable law.
Third-Party Service Providers
We may outsource the management and maintenance of this website and the Service to third-party contractors and provide them with your information necessary for those tasks. We select contractors that can adequately protect information and enter into data processing agreements with them before sharing any data.
Rights of EU and UK Residents
If you are a resident of an EU member state or the United Kingdom, you have the right to request access to your personal data, as well as the right to request updating, correction, or deletion. To exercise these rights, please contact us through the channel shown below. Please note that your data may be transferred outside the European Economic Area as part of our operational and backup processes.
Voluntary Provision of Information
Providing personal information is voluntary. However, failure to provide certain information may prevent you from using some features of the Service that require user registration.
Personal Information Manager and Contact Information
The details of the manager of the information collected from you are provided below. By contacting us through the channel shown below, you may request notification of the purposes of use, disclosure, correction, addition, or deletion of your information, or request that we discontinue using or sharing your information. We will respond to such requests promptly to a reasonable extent.
Hiroko Taki, Representative Director, PANDANET Inc.
Personal Information Protection Manager: Toshihiro Nagasaki, Production Division, PANDANET Inc.
Tokyo Takarazuka Building, 1-1-3 Yurakucho, Chiyoda City, Tokyo 100-0006
For inquiries, please use our contact form.
●The name of the Accredited Personal Information Protection Organization of which we are a registered member and where to request complaint resolution
We are a registered member of the following Accredited Personal Information Protection Organization:
Name:
Personal Information Protection Consultation Service Office, Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
Where to Request Complaint Resolution:
12th Floor, Roppongi First Building, 1-9-9 Roppongi, Minato City, Tokyo 106-0032
Tel: +81-3-5860-7551
Policy Changes
We review this Policy as appropriate and strive for continuous improvement. We may change this Policy except where otherwise required by applicable law or specified in this Policy. Any changes will take effect when we notify users of the revised Policy through our notification procedure or post it on this website.
Effective Date: April 1, 2026